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502-390-7925

How We Work

From Booking to Sparkling Clean in 8 Simple Steps

Our streamlined process makes getting professional cleaning service as easy as ordering takeout. Here's exactly how it works.

Book in Minutes

Choose your service, select date & time, and provide home details through our simple 8-step booking process.

  • Select service type and frequency
  • Specify home size and special requests
  • Choose convenient time slots
  • Add any special instructions
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We Match You

We assigns the best available cleaner(s) based on your location, preferences, and service requirements.

  • Background-checked professionals only
  • Skill-matched to your specific needs
  • Local cleaners for faster service
  • Consistent team for recurring bookings
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Stay Connected

Receive confirmation, cleaner details, and real-time updates. Communicate directly through our platform.

  • Booking confirmation within 2 hours
  • Cleaner profile and arrival time
  • Live tracking on cleaning day
  • Direct messaging capability
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Professional Cleaning

Your cleaner arrives with supplies and equipment, following our comprehensive checklist for consistent quality.

  • Eco-friendly supplies included
  • Detailed room-by-room cleaning
  • Quality assurance checklist
  • Respectful of your home and time
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Quality Check

Post-cleaning quality review, photos for verification, and immediate feedback collection to ensure satisfaction.

  • Before/after documentation
  • Quality checklist completion
  • Customer satisfaction survey
  • Issues resolved immediately
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Easy Payment

Automatic secure payment processing with transparent pricing. Tips can be added digitally for your cleaner.

  • Contactless payment processing
  • Transparent pricing breakdown
  • Optional tipping feature
  • Receipts and invoices provided
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Our Promises to You

We stand behind our service with these guarantees

Satisfaction Guarantee

Not happy? We'll return within 24 hours to make it right, free of charge.

On-Time Promises

Your cleaner will arrive within your selected 2-hour window, or we'll apply a credit to your account.

Vetted Professionals

Every cleaner is background-checked, insured, and trained to our standards before their first assignment.

Common Questions

Quick answers to help you get started

Ready to Experience the Ottri Difference?

See how easy professional home cleaning can be. Book your first service today.