Terms of Service

1. Acceptance of Terms

By accessing and using Ottri Cleaning Services ("Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use this Service.

2. Services Description

Ottri provides professional cleaning services for residential and commercial properties. Our services include, but are not limited to:

• Regular home cleaning
• Deep cleaning services
• Move-in/move-out cleaning
• Office and commercial cleaning
• Specialized cleaning services

3. Booking and Scheduling

3.1 Booking: All service bookings must be made through our website, mobile app, or by contacting our customer service team.

3.2 Scheduling: We will make every effort to accommodate your preferred service date and time. However, we reserve the right to suggest alternative times if your preferred slot is unavailable.

3.3 Cancellations: Cancellations must be made at least 24 hours before the scheduled service time to avoid cancellation fees.

4. Pricing and Payment

4.1 Pricing: Prices for our services are listed on our website and may vary based on service type, property size, and location.

4.2 Payment: Payment is due at the time of service completion unless otherwise agreed upon. We accept various payment methods including credit cards, debit cards, and digital payments.

4.3 Price Changes: We reserve the right to adjust our pricing at any time. Any changes will be communicated in advance.

5. Client Responsibilities

As a client, you agree to:

• Provide accurate information about your property and cleaning needs
• Ensure safe access to the property at the scheduled time
• Secure or remove valuable, fragile, or personal items
• Inform us of any special requirements or concerns before service
• Provide a safe working environment for our cleaning professionals
• Pay for services as agreed

6. Our Responsibilities

Ottri agrees to:

• Provide professional and reliable cleaning services
• Use appropriate cleaning products and equipment
• Respect your property and privacy
• Maintain insurance coverage for our services
• Address any service-related concerns promptly

7. Satisfaction Guarantee

We strive for 100% customer satisfaction. If you are not satisfied with our service, please contact us within 24 hours of service completion. We will work with you to address any concerns and, if necessary, re-clean the affected areas at no additional charge.

8. Liability and Damages

8.1 Insurance: We carry liability insurance to cover damages that may occur during service.

8.2 Claims: Any damage claims must be reported within 24 hours of service completion. Claims should include photographic evidence when possible.

8.3 Limitations: We are not responsible for damage to items that are inherently fragile, previously damaged, or not properly secured as requested.

9. Privacy and Confidentiality

We respect your privacy and maintain strict confidentiality regarding your property and personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

10. Termination

Either party may terminate this agreement at any time. Clients must provide notice of termination and settle any outstanding payments. We reserve the right to refuse service to any client who violates these terms.

11. Dispute Resolution

Any disputes arising from these Terms of Service will first be addressed through good-faith negotiation. If a resolution cannot be reached, disputes will be resolved through binding arbitration in accordance with applicable laws.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

13. Contact Information

If you have any questions about these Terms of Service, please contact us at:

• Email: hello@ottri.com
• Phone: (555) 123-4567
• Address: Serving 6 metro areas